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FREQUENTLY ASKED QUESTIONS




MEMBERSHIP

How do I obtain my password? 
 
  1. If you joined The Transition Network online, the application included a box where you chose and hopefully recorded your password.
  2. If you joined  The Transition Network on the telephone with our National Headquarters, you will have received an email that said:  You are receiving this email because you  need to create or reset your        password.   Please use  the  temporary password  below  to log in.  You will immediately  see a message
saying  “Your   password has  expired.   Please change it now.”  Click  OK.  Then  enter your  new password and confirm that password in the green box.
 
                Don’t forget to record this password. If you need any further help please email  
info@thetransitionnetwork.org
       

     3. If you’ve forgotten your password, go to the MEMBER LOGIN (box located at top right hand corner of the home page).  Click on “Forgot password?” and enter your e-mail address in the space provided and click on the “Submit” button.  Within 15 minutes, the National office will send you an e-mail containing a temporary password that MUST be used within TWO (2) hours of the time you entered the request.  Please follow the instructions contained in that e-mail.  Using the temporary password will allow you to access “Your Account” where you may record a new password. Please remember to notate your new password.When creating a password, please use upper and lower case letters, number(s) and other special characters such as !, %, & etc.  
What is my username?

Your “username” is your e-mail address.

How can I change my password/update my email address or update other information?

After you log in, you can find “My Account” either on the main home page in the Members Log In box, or if you are already logged in, by clicking on My Account, located in the upper right-hand corner of any inner website page. Click on the left sidebar.  Change Password to create a new password.  Click on update my info to update your e-mail address or any other information you may wish.

When changing an e-mail address, a member must e-mail longislandchapter@thetransitionnetwork.org providing the new e-mail address as well as updating it on their TTN account profile page.  This must be done so you will receive e-blasts notifying you of all chapter events.
 
How may I renew my membership prior to its expiration date?
 
Log on to the website, click on “My Account” in the box in the upper right-hand corner of any webpage.  When you are in “My Account” click on “Renew My Membership” on the left sidebar.  Follow all instructions.
 
May I still log on to the website if my membership has expired?
 
If your membership has expired, your username and password may not be recognized when you attempt to log on to the website.  Please contact info@thetransitionnetwork.org to request assistance in the renewal process of your expired membership.  A representative of the National office will contact you with instructions.  
 
Why doesn’t the website accept my credit card?

It is possible that you have entered your credit card account number incorrectly.  If after confirming the validity of your card and re-entering the account numbers you continue to have difficulty, please contact the National office at info@thetransitionnetwork.org for assistance.
 
PEER GROUPS
 
What is a Peer Group?
There are two types of Peer Groups:
 
Transition Peer Groups (TPGs) are small groups of women who meet on a regular basis (usually monthly) to discuss topics that range from career transitions to changing family relationships to the benefits and challenges of aging.  Members share their personal perspectives and listen as others articulate their views.  These Groups provide opportunities for connection, new friendships and mutually supportive exploration.  The Groups’ intention is for women to share and learn from each other.  While the Groups are meant to create a supportive environment, they are neither support nor therapy groups and cannot substitute for professional help when a member is confronting a personal crisis.

Special Interest Groups (SIGs) are member-driven which means that any member who wants to start a Group can do that.  SIGs are topic or activity-focused and bring together members who share similar interests.  Special Interest Groups are as varied as the members who think them up.  Some examples include book clubs, day trips, travel groups, Canasta, Mahjong or other  games, dining out, theatre/movies,  walking/hiking, gourmet cooking, crafts,  golf etc.

CONNECT NOW

Connect Now is a free event, open to members and guests, held twice a year (spring and fall) at conveniently located venues throughout Long Island’s Nassau and Suffolk Counties.  Through short presentations from Committee and Program Chairs, guests are introduced to The Transition Network’s purpose, as well as the Chapter’s offerings and are encouraged to join.  All members are then free to mingle and speak with representatives of existing groups and are given an opportunity to join them or start the process of creating new ones.

 
NEW MEMBER TEAS
 
A monthly New Member Tea is an intimate two hour orientation provided by Membership Services Committee volunteers who rotate hosting them in their homes.  It is free and by e-mail invitation only.  It familiarizes new members with the ways in which they may participate in TTN by defining Chapter-sponsored events and programs, transition peer groups, special interest groups, volunteer opportunities, the health and wellness council, and Chapter committees.  It serves as an informal opportunity for new members to share backgrounds and expectations, gain insight, and clarify misconceptions in addition to perhaps meeting up with an old friend or two.  It also serves as an opportunity to form new groups.

MEMBERS ONLY
How do I find TTN members in my village, hamlet, town or city?
First you must log onto the TTN website with your Username and Password.  Go to the top of the screen and click on “Members Only”.  Then click on “Member Directory” located on the left side of the screen.  Fill in the section “Find a member by city, state:”, click “Search” and you will see a list of all TTN Long Island Chapter members with their contact information who reside in your neighborhood.  With this information you may reach out to organize carpooling to Chapter events or arrange informal, “get-to-know-you” meetings to discover mutual interests that may just lead to the formation of a Transition Peer or Special Interest Group.  If nothing appears after clicking Search, it means you are the ONLY TTN member who is living in your neighborhood.